Support centre

How can we help?

Find help with family chat, calendars, location sharing, privacy, account settings, and reporting issues.

Chat & messages

Help with conversations, group chats, unread messages, and message alerts.

Calendar & plans

Understand shared calendars, family plans, availability, and invites.

Location sharing

Manage live location, check-ins, privacy, and trusted family visibility.

Bugged?

Report an issue, broken feature, layout problem, or unexpected behaviour.

Common questions

Frequently asked questions

Quick answers for the most common FamilyChat support topics.

Open the Family tab, tap the add button, and send an invite. Once they accept, they will appear in your family list.

Location sharing is controlled by each user. You can turn it on or off from the sidebar or Family map controls.

Calendar sharing depends on your settings. You can choose whether your family sees your plans, availability, or nothing at all.

Check that notifications are enabled in FamilyChat settings and that your browser allows notifications for the website.

Go to More, then Settings, then Privacy. From there you can adjust profile visibility, online status, and sharing preferences.